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Customer Service Career Path

Are you cool in a crisis? We’ve got just the route for you. If you’re interested in helping others and have great communication skills, learn more about the customer service path below.
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Why The Customer Service Path?

This path is a perfect fit for those who love solving problems and helping people.

Our customer service connections are committed to helping you gain experience and invested in your successful career growth.

Customer Service Salaries

Has the customer service field caught your interest? Once you connect with a career coach, the two of you can narrow down to a few specific job paths.

These salaries are average estimates from the Texas Workforce Commission (2019). Generally, entry level salaries can vary based on experience, level of education you’ve completed, or personal skills.

Your career coach can share more info on salary ranges for your education and experience.



Customer Service Rep


Retail Sales Supervisor

SOME COLLEGE With skills training


Advertising Sales Agent


Insurance Sales Agent


Sales Rep (MFG & Wholesale)


Marketing Specialist

BACHELOR’S DEGREE with skills training


Advertising Promotions Manager


Sales Manager


Marketing Manager

You Could Be A…Customer Service Representative


Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

2,500 Openings
In the Houston customer service path

Skills & Qualifications:

High school diploma/GED
0.5-1 years of related experience such as retail
or OJT (on the job training/shadowing experience)

Hard Skills

  • Customer contact
  • Sales
  • Scheduling
  • Retail industry knowledge
  • CRM (customer relationship management)
  • Data entry
  • Bi-lingual (a plus, but not required)

Soft Skills

  • Communication skills
  • Customer service
  • Teamwork/Collaboration
  • Organizational skills
  • Detail-oriented
  • Self-starter attitude

How We Can Help You Find Your New Career

With your commitment and our know-how, we can give you a clear path forward to a rewarding career and a bright future.

Part 1 Of Your Journey

Get started by filling out a simple form. Then you’ll take a skills assessment and meet with a career coach who will map your journey.

Part 2 Of Your Journey

Once you select a career path, we’ll connect you with educational partners and resources to develop necessary skills.

Part 3 Of Your Journey

You’ll use your new skills and our network of employer partners to apply for the jobs best suited to you.

Take a look at our infographic to get an in-depth look at your journey to a new career.

Take The First Step
Towards A New Career

Start down a new career path today by filling out the form below. We’ll guide you from there.

Fields marked with an asterisk (*) are required.
Thank you!
Expect to hear from someone within 48 hours, Monday through Friday.
Here's what will happen next.
We will review your interests and provide your information with the community partner who is the best fit for you.
You'll receive an email from Houston Back on Track letting you know which community partner you've been assigned.
You will get a call directly from the community partner to schedule your next steps to a better career.
Our Community Partners are excited to help you get Back on Track!
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